Satisfied Rock Island Auction Customers
One of the hardest decisions I had to make in life was to get rid of something that was so dear to me. The guns I had put up for auction had been in my family since they were bought over to this country one hundred years ago. They were to be passed on to my son as they were to me. My son died this time last year at the age of 25. As he loved these guns, it was hard to decide what to do. My daughters were not interested in the guns, thus I decided to sell through you to help pay for some of their schooling.
I only want to say that the amount of professionalism that has incurred since sending these out has been outstanding. Granted I do not know if they are going to sell or at what price, I can only say that I feel that I have made the right decision. However, if they do not sell, it will be by no fault of yours (or mine). The overall marketing, the 16-page mailer and the catalog itself have been outstanding. The people I have dealt with have also been outstanding. I just wanted to let you know, that you made a very personal decision very easy. I wish continued good luck to you and all of your staff as you supply a service that has been invaluable to me.
To the staff of Rock Island Auction Company:
Regarding this last regional auction:
Once again due to work and family I was unable to attend the preview and auction in person, however had questions over a couple of the lots. I utilized both phone and your web “chat live” features. Many thanks to Heather who came back quickly on the web based questions. Then Patrick went above and beyond sending me additional pictures on a number of items within one lot. Finally when I hadn’t received some requested info I left a follow up note on the “chat live” feature even though it was no longer on line… within 20 minutes Ryan telephoned me and answered all my questions and provided an outstanding detailed over the phone description of the lot.
Though I bid on almost all the lots Heather and Patrick provided information on, I was unsuccessful. However due to the information Ryan provided on that last lot, I was successful in buying it for more than I would have bid without the additional information.
Just wanted you to know and if you could, pass along how much I appreciated the quick accurate responses ….very nice job to all.
I wish to thank all of those at Rock Island Auction Company. I received my items last night by Fedex and could not be happier. The professionalism of the packaging and care involved to insure all items were accounted for and cared for properly is the best I have seen as well as the timelyness of the shipping. I won the lot thru the proxibid system which I have used a few times before. In the past thru other auction companies It has taken over a month to receive the items and the last item I received was incomplete and after several calls and not even one call back to me I am still trying to deal with it and the mistrust this has caused against buying online. I sell hundreds of items a month on ebay and have prided myself on packaging and have been surprised on how others sometimes just stuff it in a box or large padded envelope and stick a label on it and pass it on to the shipping company with no care as to how it is received. I feel it is so bad that I have a saved note that I cut and paste and send to every seller once I win something explaining to them how I want the items to be packaged to avoid damage.
Again my hats off to the crew at Rock Island Auction Company and I look forward to future dealings with your company.
Please pass it along to your crew.
I received my lots, XXXX and XXXX. My FFL said he has never seen such a well wrapped and protected shipment. Compliments and thanks to your shipping department.
Thank you so much! The catalogs arrived today. After a quick look through, I saw some amazing pieces. I will be looking at them for quite a while. I like your format much better than Greg Martin's or Butterfield's.
Hello Ms. Braeckevelt,
Just wanted to advise you that the shipment arrived in excellent condition.
I am very pleased with the quality of the BARs and the service by RIA.
I would like to thank all of the staff that I have had contact with. They have been very helpful and patient being this was my first time doing an online auction. The Staff there made it a very easy enjoyable exprience.
Thank You sincerely,
I just picked up my pistol at the local gun shop and I want to say that this, my first experience bidding at one of your auctions, could not have been better. Your catalog description and photos were excellent and your service was truly outstanding from start to finish. I am really impressed and plan to bid at future auctions.
Thanks a Million
I recently purchased an item at your auction and want to commend Gene in shipping for his outstanding packing. This guy should have been an engineer. In addition, my dealings with Theresa and others were exceptional. You run a top notch auction house.
I received my gun yesterday from my FFL contact and everything was perfect. I had never purchased a gun from an auction prior to this, but I am very pleased how well this transaction went. Everyone that I spoke with at RIAC was very professional and friendly. I will definitely consider RIAC for any of my future gun purchases.
Just a short letter to compliment you on a very well run auction. Every employee I cam in contact with, whether on the phone or by "live chat" was exceptional. As a first tim bidder with you, I was more than pleasantly impressed. The quality and quantity of guns and how well your employees handled the weekend were all outstanding.
In fact, I want to say a few words bout your "live chat" lady - Casandra. She helped me so much by getting my online account linked to my faxed bids, then helping me raise most of those bids (to no avail, but not her fault) more than once. She did an outstanding job. I was traveling this weekend and she helped me immensely. I could not have been such a successful under bidder without her help. Thank you for her.
You have good reason to be proud of your organization and the job they did this past weekend. I look forward to the next sale.
It was my pleasure meeting you and seeing your operation. I was most impressed with your employees. They all seem to share your passion to do their very best and made me feel most comfortable. Our visit was very informative and I was impressed with your knowledge and energy. I wish we had more time but after a long drive and all that went before, I just ran out of gas. Hopefully next time won't be so short.
On the drive home I was doing some thinking and have decided to add to my original consignment. Some that are on my inventory and some items that weren't. As soon as you review my inventory and forward auction estimates I will make my choices an get them inventoried and packed up so when your truck is in the Kansas City area they can pick it up.
Again thanks for your hospitality.
All the Best
I really think you folks have a truly class act here. Your customer service, especially for a first time customer that is full of questions, really is second to none. Ms. Johnson is who has been assisting me. The answers I received were concise, clear, and done in a friendly yet businesslike manner.
Also, sending along a catalog of the sale is really smart and builds customer loyalty as well and leaves an impression of a company that is run in the old manner (Great customer service builds a loyal customer base). I tried to run my electronics company just like that when I was in business.
I hope your customers take a few moments to let you folks know what you do and how you do it is truly appreciated.
Just a note of thanks for sending a copy of you upcoming auction catalog. I created an account but did not expect this beautiful catalog. I have a friend who did list and sell a firearm thru your company. He had the full color catalog and he gave it to me, what a beautiful job of printing of both the color and black and white catalogs. I had worked for 42 years in the lithographic printing trade and your printed materials in my opinion are a work of art. Even the black and white catalog was beautifully printed, photos were clear and crisp and even the smell of the paper it was printed on has a clean crisp smell. You are a top notch company and are commended on your artistic presentation and detail. I hope to travel to one of your auctions and see first hand how your auctions work.
My lot was received yesterday in good condition and it meets expectations. Kudos to "MG" and "OH" in the shipping department for a job very well done and much appreciated!
Hello folks, and Happy New Year. Another sale, and once again I have to comment on the EXCELLENT packing and shipping performed by your staff. Looking forward to the February Regional Auction.
I won lot #XXXX in your last auction. The item arrived via UPS yesterday in perfect condition. Thank you to all in the shipping department for such great service. Merry Christmas to you all!!
Hello, I recieved the crocks today, I must say your shipping was outstanding, best ever! I have been in the stoneware buying for twenty years.
Thank You for the great shipping and details
Today your shipment arrived of lots XXXX and XXXX from your September auction.
These Colt 1911's are beautiful. Kudos to your assessment professionals. Kudos to your shipping services. Kudos to your customer services.
Great experience. I can't wait until your next auction.
I just want to let Rock Island Auction know that I received my Model 70, Lot XXXX. The gun was dexcribed perfectly, please let everybody involved know that I am very happy with the professional way that your company does business! You can rest assured I will be buying again from Rock Island Auction Company!
I just wanted to let you know that this was the best auction experience I have ever had right down to the girls that answer the phone and take care of shipping it was a perfect experience thank you very much.
Just a short note to let you know what a great experience and satisfaction I had when your son Kevin, Dick and Mac were at my home yesterday. They are a great group to work with and I enjoyed the day as they packed everything with such great concern and professionalism.
My hat is off to you for providing such great representatives of Rock Island Auction Company
Very truly yours,
Dear Mr. Hogan
I was just sitting here looking over the latest catalogs for your upcoming auction and I want to thank you for sending them to me. I've been coming to your auctions since you were in the first little building and I want to commend you for your success. You have never forgotten the little guy or your base customers and I just wanted to let you know how appreciative I am. Your employees are always very courteous and helpful and the descriptions of the iems in the catalog, I have always found to be very accurate.
I hope to make the upcoming auction and see your new building. There are a couple of guns I am interested in. Maybe I'll win the bid and maybe I won't but it's always a pleasure to be able to see or hold a piece of history where you can't even do it in a museum.
Again, thanks much. I wish you continued success.
A satisfied customer,
I just wanted to say how happy i was with the Luger i won in Saturdays auction. I've bid before but never won, this time i scored a nice 42 MAUSER LUGER for what i feel was a more than fair price, The catalog and website description was spot on to the actual condition.
I just wanted to leave some feedback. My two sons and I attended your May Premier auction. The folks at RIAC treated us like customers that they want to return over and over again. Indeed, although we are far from RIAC, we will look forward to another visit.
The guns we purchased arrived in excellent shape. The packing was some of the best I have seen. Our entire experience with RIAC was first class.
It's 2:55pm and we just got home from Rock Island Auction Company. What a pleasent experience it was! All of the people I encountered, from the person at the front desk to the persons that handled the consignment items, were all very pleasent and professional and willing to be helpful in any way they could. Please be sure that should the occasion every arise to recommend an auction house, it will be yours!
By the time I got your email the package of catalogs was at my door waiting for me. Man, you guys are good! Have a great auction and thanks for the super service. Another beautiful job.
We received our books the other day and couldn't be more pleased with the result. Of course, we all called each other and talked about the Colts in the book, the ones we kept, and our memories of "Poppa" on the firing range. These books are as much an heirloom as those memories.
Thank you, again, for everything. My brothers and I don't think that we've ever come across an organization that is as dedicated and professional as RIAC. Please let Pat, Judy, Leslie, and everyone else involved with our transaction know how truly thankful we are for your help and exceptional service. It has been a pleasure working with you.
I just wanted to thank you for the items I won in your last auction. I won Lot XXXX and was pleasantly surprised at the superb packaging of the guns and the fast shipping. You impressed me with your professionalism.
I received the items today. I very much appreciate your prompt attention to this matter. Hopefully, Mr. Hogan is aware of the care and dedication shown by every RIA Staff Member that I have ever had contact with.
I thank you once again for your most professional manner in which you held your past auction. The Communication, fast shipment of the items for Lot XXXX to Kansas and the packaging of each piece which was top shelf.
I never used Proxibid previously on my purchases from RIA but will not hesitate to do so in the future. Although I must see your new facility too.
Thank you for your assistance during your recent Regional Firearms Auction. Your staff is very helpful and took care to promptly provide me with any information I requested. I must admit, I was apprehensive about placing a telephone bid, but the process you have in place combined with the clear communication offered by your staff was wonderful!
Thank you Theresa,
I was impressed with your company’s ability to adapt to our various telephones and locations so that I was able to bid.
Tell your boss he has a great and friendly staff.
When you entrust your collection to a business, it is pleasant to have such outstanding, efficient, experienced people to work with. There is no better representation for your company. Bob and Dick worked until 9:30pm to finish packing. Please, please let Pat know this.
I just wanted to thank all at RIAC and you for your help and timely response. This was a difficult decision for us as the collection was a part of our family history. We were very impressed by the men you sent to pick up our collection. I can’t say enough about how professional they were and the great care they took in the entire process from start to finish. They earned our trust in just the first few minutes we spoke and got to know each other.
Please thank them again for us.
Dear Mrs. Tanghe,
I want to compliment your staff and high quality customer service that I have received from them. This is my first purchase with Rock Island Auction Company. Buying an antique Parker without an on-site inspection is a challenge. Clark helped me with the description and the condition of the firearm and Justin and Joyce helped make the post transaction very smooth. I appreciate their help and professional attitude.
I'm looking forward to my collectable Parker. Thank you and Happy Holidays.
Lot 3XXX from your recent Premiere auction was received in good condition on the 24th and it met all expectations. I appreciate the careful packaging and prompt delivery.
To whoever needs to see this at Rock Island Auction Company:
I just received my auction item from your shipping department. They did a wonderful job. I have shipped weapons for decades and purchased from several auction houses and your auction was run very, very well. The information was timely and I was able to follow (listen/watch) the auction through your supplier. But most of all, and this is important to all that receive auction items, your wrapping and handling of my gun was superior. I thank you and I will be back.
Just a quick note to say that my merchandise from the Sept. 12 auction arrived today safe and sound. The item I won I wanted very badly indeed, and tonight I am a happy collector.
My thanks to you and the rest of the staff for making my first experience with RIA easy and rewarding. I will recommend you to my fellow collectors without reservation.
I received the e-mail and link to the online catalog for the upcoming auction, and I'm thrilled at the presentation you gave to my Luftwaffe Survival Drilling. Once again, I'm impressed by the quality, professionalism, and thoroughness of Rock Island's work and attention to detail. I'm looking forward to the auction with great anticipation.
Thanks again for your help and interest, and I look forward eagerly to the auction itself.
My father was really happy when I told him about the auction results; better than anyone expected! Thanks for all of your help.
I would like you to know how very pleased, and, impressed I am with Rock Island Auction Co. From the day my son and I brought my guns to your auction house, to the catalogs, the sale, and of course, the result. I must say your professional handling of all the details was superb. Mind you, I am going to miss the possessions I so lovingly cared for. Especially The Arnold Griebel Engraving. Arnold was a personal friend and a true master of his profession, one of the last truly great engravers. I hope the new owner cares for it as I did. Again, thank you for the wonderful experience.
Thank you so much for your help with my bids for the Winchester Bullet Board. I was not accustom to bidding at auction online or from the phone, you and your company took great care of me and were all very kind. Also, I am very impressed with your company's shipping policy regarding charges and the professional packing my item received. I have recommended your company to a friend and look forward to bidding myself in the future.
Dear Mr. Hogan,
Thank you for the April/May 2010 Premiere Firearms Auction catalog. I usually review your auctions online but prefer to have a catalog in hand. I have purchased five firearms from Rock Island Auctions over the years and am very happy with all of the transactions. Additionally, I am now a duly licensed "Collector of Curios and Relics" holding the proper ATF License. This will facilitate my future purchases as firearms manufactured during the appropriate periods that can be shipped directly to me instead of to my local gun club. I continue to collect and have acquired my most recent acquisitions from various gun shows and other markets. My field of interest has become more sharply defined.
I look forward to many more years as a happy bidder and customer of Rock Island Auctions. Additionally, I wish to mention that every single individual I have had contact with at your firm has been excellent. My experience has been superb!!
Looking forward to future auctions and future catalogs.
This is to let you know that I received my large Bowie with the pierced blade, and original sheath from you yesterday. Your mail service is the best in the business, extremely fast, and the packing was some of the very best I've ever seen from an auction house. The FED-EX postage to get it to me was extremely fair and in NO WAY inflated. The Bowie is fantastic, and is as described. I could not be more pleased with it. My best to your entire crew.
My purchases arrived and as always they were superbly packed to the very highest standard. Your shipping department is simply the best. Their attention to detail is exemplary. My compliments to a great support staff. The items themselves exceeded expectation as to both quality and condition. In short I am extremely pleased as an absentee bidder.
I wanted to let you know I received the check today. Thank you very much. It is really nice to deal with an organization that is responsive and considerate of their customers.
Thank you very much. I really appreciate your consideration.
All the best,
Attention: Anthony at shipping
I just want to say thanks for your service. My item finally arrived today, Australia is a long way away and there was also the customs service to contend with. But I am very impressed with the careful way the item was packed, very secure and very safe. The whole RIAC experience has been positive and I look foward to future auctions.
Thanks again and best regards
Just a word of appreciation to the folks working in the shipping department. You all are real pros! I truly appreciate the care given to the items I bought at the R.I.A. regional auction last month. I'll bid again confident that the items are getting first rate treatment...once they're in your hands anyway!
Good morning Judy,
The shipment of winning items from the February auction has arrived intact and in fine shape.
Please extend my thanks to Matt, who was my telephone bidding assistant. He was most helpful, and called me with enough time prior to my item coming up to bid, so that I could get back in the pace of the auction.
I look forward to the April catalog and a successful sale. I want to thank you for the complimentary Feb. 27/28 catalog. I have been quite impressed with the level of service that RIA has provided from each person to whom I have spoken. The customer service has been first-rate.
I am an appraiser and sell via auction items I own (and items I consign from clients, 1k+ antique smalls) mostly through Charlton Hall, Columbia SC (some through Brunk's, Asheville NC) and western items via Cowan's. From my experience, most auction houses have an opinion of 'houses' in other specialties. Is there a general auction, offering a 'similar quality of client service', that RIA would consider recommending to me?
I haven't run across many good firearms or edged items but plan to adjust my focus after this experience with RIA.
I just received the bowie that I won in your December auction & wanted to drop ya'll a note to say how pleased I am.This knife far surpassed my expectations. It is truly a significant addition to my bowie collection. Customer service was superlative.This is the 1st auction that I bid on any of your items.It will definitely not be the last. Thanks
I received the Colt SAA I purchased at the December 5 auction this weekend. Even better than described in the catalog! Thanks very much, always a pleasure dealing with Rock Island!
Best wishes to everyone for the new year.
Thank you very much for your well packed parcel and the correct described goodies!
Thanks everyone at RIAC,
Everything arrived in wonderful shape, as your packing and shipping is the best. Thanks again for everything!
I just made my first purchase from RIA and I want to congratulate you on the great service. The item was as advertised. Even better, though, was the well coordinated and managed follow-up. And best of all was my surprise at how economical the packing and shipping costs were. After dealing with other auction entities and their inflated costs for packing, S&H, I want to congratulate you on a very fair, honest and open process that keeps the costs to a minimum. Just makes me want to hit that bid button at RIA again.
I received the item yesterday, and wanted to write to commend your company on the exceptional packing job. The custom built wooden crate, into which the large framed item was fitted perfectly, was most impressive. Please extend my thanks to the people who are responsible for doing such a great job. Merry Christmas and Happy Holidays to everyone at RIA.
Received lots xxxx & xxxx yesterday. Better than expected, you guys are great and we look forward to doing business with you again. More than pleased with this transaction!!!
Have a great Christmas and Happy New Year!!!
B.S. & S.S
Thank you for a pleasant auction experience. The people at RIA are the best....very professional, and intent at taking care of the customers. You guys are #1 in my book. Thank you and have a great day.
I visited your booth at the Colt Convention and was very impressed by your representatives and display. Today I received your beautiful catalog of the upcoming auction. I will not be able to attend in person but I would be interested in bidding over the phone or Internet.
Dear Mr. Hogan,
I recently bought a set of 7 ivory canes (last auction). WOW! What a beautiful packing job. I'm impressed. Please thank "JS" for me.
I am in receipt of your check in the amount of $------, representing an adjustment to the above lot number and missing Colt Armi Jaeger purchase. I want to express my sincerest appreciation to you and Pat Hogan's Rock Island Auction Company for having given me this assistance on this item. It is very much appreciated and once again re-affirms my opinion of Rock Island Auction. You and your staff are indeed a well run and very professional organization who truly have a genuine interest in customer satisfaction from both the buyer and consignor point of view, which can be, I know, a delicate relationship to keep in balance. And I never hesitate to share my opinion of Rock Island Auction Company with any and all who will listen!
Dear Mr. Frieden,
Just a note to tell you that we appreciate all of the additional services you have rendered to us. Your knowledge of the products you are handling was exceptional. Your advice was well thought-out and we were rewarded by following it.
I, and my family, thank you for your personal services to us. With your kind permission we will address all future correspondence, regarding the sale of items, directly to you.
Again, a most sincere "thank you".
Dear Mr Hogan & Company;
Just a note to let you know how happy I am with the guns that came in today,(sept 31st). The packing was exceptional, as a matter of fact, I work out in a gym every morning, and when I got home the guns were waiting for me at my Garage door, I could have passed on the workout that day, it was more work getting those guns out of the boxes, than the gym was! They were underestimated for condition as usual, for your company, I am never afraid to bid absentee, at your auction and will continue to be a customer, god willing for a long time!!
Please express my thanks and appreciation to all your staff for the Premiere auction, made so enjoyable by their efforts.
I have submitted sealed bids for items at previous auctions,and the gals on the phone who arranged payment and shipping were always efficient, knowledgeable, pleasant, and most helpful.
This was the first auction that I was able to attend in person, and more than just an opportunity to purchase, it was a very enjoyable experience because of the supportive interaction of the RIA employees.
The catalogs, preview, and the crisp pace of the auctioneers all contributed to the actual acquisition of the individual collectables. But the casual conversations during preview, quick and efficient check-out, and easy and organized pick-up added so much to the experience.
The grilled brats and sides for lunch were very much appreciated as well.
Accepting my personal check as payment is a privilege which I shall always honor.
So, thanks again. I will be back for other auctions!!
Dear Allison, Leslie and Pat-
We safely returned to Texas this evening and observed that both lists came through in the below email. We greatly appreciate the information for reference.
As all of you know, this was a difficult experience for me. My pistols are not many in either their number or magnificence but they do represent many years of devoted interest and have filled my heart. Now, through the photos that will be produced and the great expertise that RIA will employ in its presentations, I will endeavor to collect and save that data in formats whereby the pistols and accessories will continue to be accessible and close to me.
As I mentioned to all of you, I believed that RIA was my best choice for placing them with others who would, hopefully, be conservators of both the past and the future. After spending our time with you, both Janet and I were comforted in that decision. I know that the auction process will takes its course and that the results will be what they will be. We do not have any control over that but I do have great faith in your abilities to practice the process in the best manner.
So, once again, thanks for the gracious hospitality and assistance that was extended to us and for Pat’s generous gift of “giving me the run of the shop”. I cannot adequately tell you how much fun I had meeting all of you, observing your processes and methods, and, while roaming around, diligently trying not to drool on any of the items!!
We appreciate you.
Very respectfully yours,
Good evening Folks:
I visited my receiving dealer to pick up the lot won in your recent auction on June 27th and 28th. To say that I am pleased would be an understatement. My dealer claims to have never seen guns packaged as well as these were, not to mention the original boxes packages separately from the guns. The guns? I have waited almost 35 years to add these to my collection and here I found both in a single lot!
Thank you for a pleasant buying experience from start to finish. In working on the phone with the staff, they all seem not only to enjoy what they are doing, but are as professional and courteous as any folks that I have ever dealt with. I eagerly look forward to the next auction. I am hooked!
My two purchases arrived today, The three hand guns were better than expected by a considerable degree. It took 5 business days from the end of the auction to "in my hands". Packing was wonderful. Your service continues to set the standard at world class levels.
I hope you will continue the internet live bidding - I just miss the donuts!
I would like to thank RIA for an extremely professional experience with selling my gun. My experience dealing with Leslie and Judy was not only friendly and honest. But was of the utmost of professionalism. Your very fortunate to have employees of this caliber and they were the reason I chose RIA over the other available options.
Thank you again
Dear Mr. Hogan,
Aside from being pleased with my success in obtaining two lots from Frank's collection, I wish to express my thanks to your staff in their assistance. I requested additional information on one the lots; which I purchased, thanks to this. Also, the young people taking the phone bids were clear and called to check my number well in advance. Billing and shipping were prompt and polite. And, you had a good sale to boot! Well done, Pat, good service and I am, once again, a happy customer;
kudos all around!
Dear Judy and Pat:
The Rock Island shipping department outdid itself and is easily the most professional I have seen. The bubbling of each piece would have protected it against anything short of intentional abuse. Bravo!
Dear Customer Service:
My Dad and I traveled from Sigourney, IA on Saturday to your have staff evaluate some of my Dad's firearms and to see your show. Dad and I both want to let you know that all of your staff were knowledgeable, helpful, friendly, and exhibited the best customer service possible. Please let the owner(s), manager(s), supervisor(s) and staff know what a great experience it was attending your event and we look forward to returning.
Merry Christmas and Happy New Year to all!