7/6/2010
Allisson,
My father was really happy when I told him about the auction results; better than anyone expected! Thanks for all of your help.
J.Z. |
6/18/2010
Gentlemen;
I would like you to know how very pleased, and, impressed I am with Rock Island Auction Co. From the day my son and I brought my guns to your auction house, to the catalogs, the sale, and of course, the result. I must say your professional handling of all the details was superb. Mind you, I am going to miss the possessions I so lovingly cared for. Especially The Arnold Griebel Engraving. Arnold was a personal friend and a true master of his profession, one of the last truly great engravers. I hope the new owner cares for it as I did. Again, thank you for the wonderful experience.
R.C.
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6/4/2010
Ms Littig,
Thank you so much for your help with my bids for the Winchester Bullet Board. I was not accustom to bidding at auction online or from the phone, you and your company took great care of me and were all very kind. Also, I am very impressed with your company's shipping policy regarding charges and the professional packing my item received. I have recommended your company to a friend and look forward to bidding myself in the future.
Thanks,
T.M.
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6/1/2010
Dear Mr. Hogan,
Thank you for the April/May 2010 Premiere Firearms Auction catalog. I usually review your auctions online but prefer to have a catalog in hand. I have purchased five firearms from Rock Island Auctions over the years and am very happy with all of the transactions. Additionally, I am now a duly licensed "Collector of Curios and Relics" holding the proper ATF License. This will facilitate my future purchases as firearms manufactured during the appropriate periods that can be shipped directly to me instead of to my local gun club. I continue to collect and have acquired my most recent acquisitions from various gun shows and other markets. My field of interest has become more sharply defined.
I look forward to many more years as a happy bidder and customer of Rock Island Auctions. Additionally, I wish to mention that every single individual I have had contact with at your firm has been excellent. My experience has been superb!!
Looking forward to future auctions and future catalogs.
Sincerely,
G.M.
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5/17/2010
Hi folks:
This is to let you know that I received my large Bowie with the pierced blade, and original sheath from you yesterday. Your mail service is the best in the business, extremely fast, and the packing was some of the very best I've ever seen from an auction house. The FED-EX postage to get it to me was extremely fair and in NO WAY inflated. The Bowie is fantastic, and is as described. I could not be more pleased with it. My best to your entire crew.
Thanks again.
Most sincerely,
R.M.
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5/10/2010
Dear RIA:
My purchases arrived and as always they were superbly packed to the very highest standard. Your shipping department is simply the best. Their attention to detail is exemplary. My compliments to a great support staff. The items themselves exceeded expectation as to both quality and condition. In short I am extremely pleased as an absentee bidder.
Sincerely
M.Z.
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4/1/2010
Hello Judy,
I wanted to let you know I received the check today. Thank you very much. It is really nice to deal with an organization that is responsive and considerate of their customers.
Thank you very much. I really appreciate your consideration.
All the best,
K.P.
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3/25/2010
Attention: Anthony at shipping
I just want to say thanks for your service. My item finally arrived today, Australia is a long way away and there was also the customs service to contend with. But I am very impressed with the careful way the item was packed, very secure and very safe. The whole RIAC experience has been positive and I look foward to future auctions.
Thanks again and best regards
J.L.
Australia
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3/24/2010
Hi Folks;
Just a word of appreciation to the folks working in the shipping department. You all are real pros! I truly appreciate the care given to the items I bought at the R.I.A. regional auction last month. I'll bid again confident that the items are getting first rate treatment...once they're in your hands anyway!
Best Regards,
B.D.
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3/15/2010
Good morning Judy,
The shipment of winning items from the February auction has arrived intact and in fine shape.
Please extend my thanks to Matt, who was my telephone bidding assistant. He was most helpful, and called me with enough time prior to my item coming up to bid, so that I could get back in the pace of the auction.
Thanks again,
C.B. |
2/12/2010
Allisson,
I look forward to the April catalog and a successful sale. I want to thank you for the complimentary Feb. 27/28 catalog. I have been quite impressed with the level of service that RIA has provided from each person to whom I have spoken. The customer service has been first-rate.
I am an appraiser and sell via auction items I own (and items I consign from clients, 1k+ antique smalls) mostly through Charlton Hall, Columbia SC (some through Brunk's, Asheville NC) and western items via Cowan's. From my experience, most auction houses have an opinion of 'houses' in other specialties. Is there a general auction, offering a 'similar quality of client service', that RIA would consider recommending to me?
I haven't run across many good firearms or edged items but plan to adjust my focus after this experience with RIA.
Sincerely,
W.E.
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1/4/2010
Howdy,
I just received the bowie that I won in your December auction & wanted to drop ya'll a note to say how pleased I am.This knife far surpassed my expectations. It is truly a significant addition to my bowie collection. Customer service was superlative.This is the 1st auction that I bid on any of your items.It will definitely not be the last. Thanks
B.V. |
12/30/2009
Hello,
I received the Colt SAA I purchased at the December 5 auction this weekend. Even better than described in the catalog! Thanks very much, always a pleasure dealing with Rock Island!
Best wishes to everyone for the new year.
M.V. |
12/29/2009
Hello,
Thank you very much for your well packed parcel and the correct described goodies!
H.H. |
12/28/2009
Thanks everyone at RIAC,
Everything arrived in wonderful shape, as your packing and shipping is the best. Thanks again for everything!
D.C. |
12/28/2009
Theresa,
I just made my first purchase from RIA and I want to congratulate you on the great service. The item was as advertised. Even better, though, was the well coordinated and managed follow-up. And best of all was my surprise at how economical the packing and shipping costs were. After dealing with other auction entities and their inflated costs for packing, S&H, I want to congratulate you on a very fair, honest and open process that keeps the costs to a minimum. Just makes me want to hit that bid button at RIA again.
A.T. |
12/28/2009
Dear Mia,
I received the item yesterday, and wanted to write to commend your company on the exceptional packing job. The custom built wooden crate, into which the large framed item was fitted perfectly, was most impressive. Please extend my thanks to the people who are responsible for doing such a great job. Merry Christmas and Happy Holidays to everyone at RIA.
J.B. |
12/18/2009
Theresa,
Received lots xxxx & xxxx yesterday. Better than expected, you guys are great and we look forward to doing business with you again. More than pleased with this transaction!!!
Have a great Christmas and Happy New Year!!!
B.S. & S.S |
12/10/2009
Hi Allisson,
Thank you for a pleasant auction experience. The people at RIA are the best....very professional, and intent at taking care of the customers. You guys are #1 in my book. Thank you and have a great day.
B.R. |
11/05/2009
Judy,
I visited your booth at the Colt Convention and was very impressed by your representatives and display. Today I received your beautiful catalog of the upcoming auction. I will not be able to attend in person but I would be interested in bidding over the phone or Internet.
Thanks,
D.J. |
10/30/2009
Dear Mr. Hogan,
I recently bought a set of 7 ivory canes (last auction). WOW! What a beautiful packing job. I'm impressed. Please thank "JS" for me.
Thanks,
J.L. |
10/27/2009
Dear Judy,
I am in receipt of your check in the amount of $------, representing an adjustment to the above lot number and missing Colt Armi Jaeger purchase. I want to express my sincerest appreciation to you and Pat Hogan's Rock Island Auction Company for having given me this assistance on this item. It is very much appreciated and once again re-affirms my opinion of Rock Island Auction. You and your staff are indeed a well run and very professional organization who truly have a genuine interest in customer satisfaction from both the buyer and consignor point of view, which can be, I know, a delicate relationship to keep in balance. And I never hesitate to share my opinion of Rock Island Auction Company with any and all who will listen!
Sincerely,
C.H. |
10/20/2009
Dear Mr. Frieden,
Just a note to tell you that we appreciate all of the additional services you have rendered to us. Your knowledge of the products you are handling was exceptional. Your advice was well thought-out and we were rewarded by following it.
I, and my family, thank you for your personal services to us. With your kind permission we will address all future correspondence, regarding the sale of items, directly to you.
Again, a most sincere "thank you".
A.B. |
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10/05/2009
Dear Mr Hogan & Company;
Just a note to let you know how happy I am with the guns that came in today,(sept 31st). The packing was exceptional, as a matter of fact, I work out in a gym every morning, and when I got home the guns were waiting for me at my Garage door, I could have passed on the workout that day, it was more work getting those guns out of the boxes, than the gym was! They were underestimated for condition as usual, for your company, I am never afraid to bid absentee, at your auction and will continue to be a customer, god willing for a long time!!
Sincerely B.M.
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9/17/2009
Judy,
Please express my thanks and appreciation to all your staff for the Premiere auction, made so enjoyable by their efforts.
I have submitted sealed bids for items at previous auctions,and the gals on the phone who arranged payment and shipping were always efficient, knowledgeable, pleasant, and most helpful.
This was the first auction that I was able to attend in person, and more than just an opportunity to purchase, it was a very enjoyable experience because of the supportive interaction of the RIA employees.
The catalogs, preview, and the crisp pace of the auctioneers all contributed to the actual acquisition of the individual collectables. But the casual conversations during preview, quick and efficient check-out, and easy and organized pick-up added so much to the experience.
The grilled brats and sides for lunch were very much appreciated as well.
Accepting my personal check as payment is a privilege which I shall always honor.
So, thanks again. I will be back for other auctions!!
C.B. |
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8/13/2009
Dear Allison, Leslie and Pat-
We safely returned to Texas this evening and observed that both lists came through in the below email. We greatly appreciate the information for reference.
As all of you know, this was a difficult experience for me. My pistols are not many in either their number or magnificence but they do represent many years of devoted interest and have filled my heart. Now, through the photos that will be produced and the great expertise that RIA will employ in its presentations, I will endeavor to collect and save that data in formats whereby the pistols and accessories will continue to be accessible and close to me.
As I mentioned to all of you, I believed that RIA was my best choice for placing them with others who would, hopefully, be conservators of both the past and the future. After spending our time with you, both Janet and I were comforted in that decision. I know that the auction process will takes its course and that the results will be what they will be. We do not have any control over that but I do have great faith in your abilities to practice the process in the best manner.
So, once again, thanks for the gracious hospitality and assistance that was extended to us and for Pat’s generous gift of “giving me the run of the shop”. I cannot adequately tell you how much fun I had meeting all of you, observing your processes and methods, and, while roaming around, diligently trying not to drool on any of the items!!
We appreciate you.
Very respectfully yours,
C.B.
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7/20/2009
Good evening Folks:
I visited my receiving dealer to pick up the lot won in your recent auction on June 27th and 28th. To say that I am pleased would be an understatement. My dealer claims to have never seen guns packaged as well as these were, not to mention the original boxes packages separately from the guns. The guns? I have waited almost 35 years to add these to my collection and here I found both in a single lot!
Thank you for a pleasant buying experience from start to finish. In working on the phone with the staff, they all seem not only to enjoy what they are doing, but are as professional and courteous as any folks that I have ever dealt with. I eagerly look forward to the next auction. I am hooked!
Best regards,
L.M.
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7/6/2009
My two purchases arrived today, The three hand guns were better than expected by a considerable degree. It took 5 business days from the end of the auction to "in my hands". Packing was wonderful. Your service continues to set the standard at world class levels.
I hope you will continue the internet live bidding - I just miss the donuts!
R.G.
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6/5/2009
Pat,
I would like to thank RIA for an extremely professional experience with selling my gun. My experience dealing with Leslie and Judy was not only friendly and honest. But was of the utmost of professionalism. Your very fortunate to have employees of this caliber and they were the reason I chose RIA over the other available options.
Thank you again
M.M.
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5/14/2009
Dear Mr. Hogan,
Aside from being pleased with my success in obtaining two lots from Frank's collection, I wish to express my thanks to your staff in their assistance. I requested additional information on one the lots; which I purchased, thanks to this. Also, the young people taking the phone bids were clear and called to check my number well in advance. Billing and shipping were prompt and polite. And, you had a good sale to boot! Well done, Pat, good service and I am, once again, a happy customer;
kudos all around!
B.E.
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5/13/2009
Dear Judy and Pat:
The Rock Island shipping department outdid itself and is easily the most professional I have seen. The bubbling of each piece would have protected it against anything short of intentional abuse. Bravo!
Best Regards
M.Z.
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12/8/2008
Dear Customer Service:
My Dad and I traveled from Sigourney, IA on Saturday to your have staff evaluate some of my Dad's firearms and to see your show. Dad and I both want to let you know that all of your staff were knowledgeable, helpful, friendly, and exhibited the best customer service possible. Please let the owner(s), manager(s), supervisor(s) and staff know what a great experience it was attending your event and we look forward to returning.
Merry Christmas and Happy New Year to all!
Sincerely,
B.C.
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