10/05/09

Dear Mr Hogan & Company;
Just a note to let you know how happy I am with the guns that came in today,(sept 31^st).  The packing was exceptional, as a matter of fact, I work out in a gym every morning, and when I got home the guns were waiting for me at my Garage door,  I could have passed on the workout that day, it was more work getting those guns out of the boxes, than the gym was!  They were underestimated for condition as usual, for your company, I am never afraid to bid absentee, at your auction and will continue to be a customer, god willing for a long time!!

Sincerely  B.M.

8/13/2009

Dear Allison, Leslie and Pat-

We safely returned to Texas this evening and observed that both lists came through in the below email.  We greatly appreciate the information for reference.

As all of you know, this was a difficult experience for me.  My pistols are not many in either their number or magnificence but they do represent many years of devoted interest and have filled my heart.  Now, through the photos that will be produced and the great expertise that RIA will employ in its presentations, I will endeavor to collect and save that data in formats whereby  the pistols and accessories will continue to be accessible and close to me.

As I mentioned to all of you, I believed that RIA was my best choice for placing them with others who would, hopefully, be conservators of both the past and the future.  After spending our time with you, both Janet and I were comforted in that decision.  I know that the auction process will takes its course and that the results will be what they will be.  We do not have any control over that but I do have great faith in your abilities to practice the process in the best manner. 

So, once again, thanks for the gracious hospitality and assistance that was extended to us and for Pat’s generous gift of “giving me the run of the shop”.  I cannot adequately tell you how much fun I had meeting all of you, observing your processes and methods, and, while roaming around, diligently trying not to drool on any of the items!! 
We appreciate you.

Very respectfully yours,

C.B.

7/20/2009

Good evening Folks:

I visited my receiving dealer to pick up the lot won in your recent auction on June 27th and 28th.  To say that I am pleased would be an understatement.  My dealer claims to have never seen guns packaged as well as these were, not to mention the original boxes packages separately from the guns.  The guns?  I have waited almost 35 years to add these to my collection and here I found both in a single lot!

Thank you for a pleasant buying experience from start to finish.  In working on the phone with the staff, they all seem not only to enjoy what they are doing, but are as professional and courteous as any folks that I have ever dealt with.  I eagerly look forward to the next auction.  I am hooked!

Best regards,

L.M.

7/6/2009

My two purchases arrived today, The three hand guns were better than expected by a considerable degree. It took 5 business days from the end of the auction to "in my hands".  Packing was wonderful.  Your service continues to set the standard at world class levels.
I hope you will continue the internet live bidding - I just miss the donuts!

R.G.

6/5/2009

Pat,

I would like to thank RIA for an extremely professional experience with selling my gun. My experience dealing with Leslie and Judy was not only friendly and honest. But was of the utmost of professionalism. Your very fortunate to have employees of this caliber and they were the reason I chose RIA over the other available options.
Thank you again

M.M.

5/14/2009

Dear Mr. Hogan,

Aside from being pleased with my success in obtaining two lots from Frank's collection, I wish to express my thanks to your staff in their assistance. I requested additional information on one the lots; which I purchased, thanks to this. Also, the young people taking the phone bids were clear and called to check my number well in advance. Billing and shipping were prompt and polite. And, you had a good sale to boot! Well done, Pat, good service and I am, once again, a happy customer;
kudos all around!

B.E.

5/13/2009

Dear Judy and Pat:

The Rock Island shipping department outdid itself and is easily the most professional I have seen. The bubbling of each piece would have protected it against anything short of intentional abuse. Bravo!
Best Regards

M.Z.

12/8/2008

Dear Customer Service:

My Dad and I traveled from Sigourney, IA on Saturday to your have staff evaluate some of my Dad's firearms and to see your show. Dad and I both want to let you know that all of your staff were knowledgeable, helpful, friendly, and exhibited the best customer service possible. Please let the owner(s), manager(s), supervisor(s) and staff know what a great experience it was attending your event and we look forward to returning.

Merry Christmas and Happy New Year to all!

Sincerely,

B.C.