How-To Bid Live
Live Bidding – Quick Start Guide
Some changes have been made for the last half of 2018 that should improve usability of our live bidding experience. Those changes include being able to login directly from the live bidding page without navigating away from the auction at-hand, instant notifications if you become logged out and the ability to log back in immediately, enabling and disabling the bid button, and a handful of new settings to make your live bidding experience with us more enjoyable and functional.
Step 1: Log In
Log In From Outside of the Live Bidding Page
Step 2: Go to the live bidding page
Our live bidding page can be found at: https://www.rockislandauction.com/live
Live Bidding with Rock Island Auction Company (RIAC Live)
- Video Stream / Lot Photo – By default, this is where the photo of the current lot is displayed. If you click “Enable Video” in the top menu bar the photo will be swapped out in exchange for the video stream of the live auction. After clicking “Enable Video” the same button will turn into a “Disable Video” button at that point and does just what it sounds like. Please note: While we have worked very hard to ensure our stream is comparable to those at the top of the industry for live video streaming, please be aware that our stream can be delayed up to 5-10 seconds. We strive for an average latency of 1-2 seconds but it is dependent on a variety of factors including your personal Internet connection.
- Lot and Current Bid Information – This section includes the current high bid for the lot, who was awarded that bid, the current lot number, and a brief description of the lot. If you are the current high bidder the HIGH BID section will be lit up green and it will indicate the high bid is “by you” instead of another bidder’s name or “Floor” when a bid is awarded elsewhere.
- Bid Button / Enable Bidding – The bid button is disabled by default in an effort to prevent accidental bids. Before being able to bid you will need to enable bidding by clicking the toggle beside the bid button to enable it. In doing so, you will receive a notification at the top of the page that you have enabled live bidding and are responsible for your bids. This button will only appear if you are logged into our website and approved as a live bidder in our auction. If you are logged in and not approved it will, instead, be a link to your account page to become approved for live bidding.
- Messages – This is where the log of all of the live bidding action goes. This can include custom messages from our live bidding clerk, fair warning (and going once/twice) notices, notices of bid increments or current bid changes, messages of who the current bidder was, and when the lot was sold. If you were a bidder on a lot you will get a special notification in this box to let you know whether you were the one that won the lot or lost the lot. More information and examples of these specific messages can be found in the Won or Lost Lot Messages section below.
- Live Auction Lot List / Scroller – This is a scrollable list of all the items in the current day’s auction. The list starts at the first item of that specific day and ends at the last item of the day. If a lot you want to bid on is to be offered the third day of the auction, but it is only the first day of the auction, you will not be able to see it in this list. Lots can only be seen on this list on the day they are to be auctioned. If you would like to view that item, please view it using our online catalog.The current lot being auctioned is highlighted in a shade of red with a red border and a “LIVE” word/icon in it’s box. This will automatically update as each lot sells so you can easily know what lot is currently active. Any items in the current auction you have added to your wishlist will be highlighted with a pale green background so that you can quickly see when an item you were interested in is coming up.
- Live Auction Settings – There are a few things you can turn on and off during a live auction to customize your own viewing experience.
Overview of all Setting options
SYNC SCROLLING: The Lot List will automatically scroll as the lot advances. This can sometimes be an annoyance when looking for a specific item. You can click the first button in this settings bar to disable this auto-scrolling feature or turn it back on as you please.
NEW MESSAGE SOUNDS & LOT CHANGE SOUNDS:
If you have audio on your computer, there are two types of sounds that come from our live bidding page. One sound is a “tick” sound that is made any time a new message is populated in the “Messages” area. This can provide a helpful cue when bidding or watching the auction live. You can turn these sounds off by clicking the “New Message Sounds” button. The other sound is a chime that sounds when there is a lot advancement. This can also be disabled/enabled by clicking “Lot Change Sounds.”
LIMIT MESSAGES TO CURRENT LOT: This setting will keep your Messages area less full by only displaying messages that pertain to the current lot. Once the lot ends the messages area will be cleared out and begin the next lot.
ALLOW BIDDING WHEN WINNING: Enabling this feature (when it says ON) will allow you to increase your bid amount even if you are currently the high bidder. Some bidders want this feature as it allows the bidder to increase the bid higher based on the bid increments, as well as other reasons experienced bidders use. If you are not familiar with these techniques RIAC suggests you disable this feature to prevent accidentally increasing your bid when you are the current high bidder.
If you bid on a lot the live bidding page knows that you have an interest in the lot and will notify you when the lot is sold whether you won the lot or lost the lot. Those notifications look like this:
Won A Lot
Lost a Lot
If you have questions about live bidding please contact us at 1-800-238-8022 or email@example.com or use our live chat feature when it is available.
A general “rule-of-thumb” is to try and make sure that, regardless what browser you choose, you are using the most up-to-date version as possible. Any browser released within the last year should suffice, but here are some benchmarks to go off of.
- Internet Explorer 10+ or Microsoft Edge
- Mozilla Firefox 45+
- Google Chrome 50+
- Opera 39+
- Mac OS X (Safari 7.1+)
Recommended Screen Resolution: At least 1280 x 720 (720p) for the best experience
Supported Mobile Devices: No mobile devices are supported for live bidding at this time and we do not recommend using a mobile device for live bidding. However, our live auction page is mobile friendly down to at least a tablet and possibly some phones for following the auction. While bidding should also be possible on a mobile device, it is highly discouraged at this time.
A high speed broadband Internet connection is required for live video streaming.